Contact Us

If you need a hand with your Vera and John Casino account, have a question about payments, or want to report a technical issue, you can reach the support team using the contact options available on the site. This page explains the main ways to get in touch and what information helps the team assist you more smoothly.

Quick ways to reach the Vera and John Casino team

Support channels can vary depending on what’s available at the time and what you need help with. For straightforward questions, live chat (when available) is often the simplest route. For anything that benefits from a written record - such as account checks or document follow-ups - email or the contact form may be a better fit.

Email support for written queries and account matters

Email is useful if you’d like a written response, need to explain something in more detail, or want to follow up on an account-related issue. It can also help for topics like verification documents, payment questions, or general site enquiries.

You can contact Vera and John Casino support at: support@verajohn.com

Live chat for real-time help (when available)

If live chat is available on the website, it can be a convenient way to get help with quick questions, navigation issues, or basic troubleshooting while you’re logged in. It’s also handy if you’re unsure which department your question belongs to and want to be pointed in the right direction.

Use the contact form for a simple message from the site

A contact form may be available on the Vera and John Casino website if you prefer to send a message without opening your email client. This can be a practical option for general enquiries, account queries, or feedback, especially when you want to include details in one place.

What to include so support can help faster

To help the team understand your request, it’s worth including a few key details where relevant - your name, your registered email address, your username, and a short description of the issue (including any error messages and what device or browser you’re using). For payment-related questions, it can also help to mention the date and type of transaction, without sharing sensitive security details.

A quick note on safer gambling support

If you’re looking for tools to help you stay in control, you can explore safer gambling options such as deposit limits, time-outs, and self-exclusion. For independent support and advice, you can also visit BeGambleAware and GamStop.

If you need help at any point, use whichever Vera and John Casino contact option suits your question best - the support team is there to assist with everyday queries as well as more complex account matters.