Terms and Conditions

These terms and conditions set out the main rules that apply when you access and use the Vera and John Casino website, create or use a player account, play games, take part in promotions, or use any related services we provide.

By registering an account, depositing, playing, or otherwise using the platform, you confirm that you understand and accept these service terms. They are designed to set clear expectations around how the site works, what you can expect from us, and what we need from you to keep the platform fair, secure, and responsible.

Who can use Vera and John Casino

Vera and John Casino is for adults only.

To use the platform, you must:

• be at least the legal gambling age in the place where you are located
• be legally allowed to gamble online under the laws that apply to you
• not be located in a country or region where we restrict or do not offer our services

It is your responsibility to check that online gambling is lawful in your jurisdiction. We may restrict access, decline registration, or limit services in certain countries or regions, including where required for regulatory, licensing, or risk reasons.

Creating an account - simple rules that protect everyone

When you register, you agree to provide information that is accurate, complete, and kept up to date. This includes personal details and contact information.

To help prevent misuse of the platform:

• your account must be registered in your own name
• you must not impersonate another person or use false details
• you may only create and use the number of accounts we permit (typically one per person, household, device, or payment method may be allowed, depending on the circumstances)

If we reasonably believe account details are inaccurate, duplicated, or misleading, we may restrict the account while we review the situation.

Identity checks and verification - why we may ask for documents

To protect players and meet security and compliance standards, we may ask you to verify your identity and account information at any time. This can include checks to confirm:

• your identity and age
• your address or country of residence
• that your payment method belongs to you
• the legitimacy of deposits or withdrawals
• any other information needed to keep the account safe and compliant

Verification requests may be required before we can process withdrawals, increase limits, or reinstate full access after certain account changes. If you do not provide requested information within a reasonable time, your account may be restricted until verification is completed.

Keeping your account secure - your responsibilities

You are responsible for keeping your login details confidential and for all activity that takes place through your account, whether authorised by you or not.

Your account is personal. You must not:

• share your account with anyone else
• transfer, sell, or give access to your account
• use the platform on behalf of another person
• allow anyone to place bets or play using your account

If you suspect unauthorised access, contact support as soon as possible so we can help protect your account.

Deposits, withdrawals, and account balances - what to expect

We offer a range of payment methods, and availability can vary by location, currency, and technical or banking constraints. Processing times, limits, and verification requirements may also differ depending on the method used and your account status.

Important points to understand:

• deposits and withdrawals may be subject to minimum and maximum limits
• we may review withdrawal requests before approval, including checks for verification, security, and compliance
• we may carry out reasonable checks to confirm transaction legitimacy and payment method ownership before processing certain withdrawals
• balances shown on your account reflect activity recorded on the platform, but may be temporarily affected by pending game rounds, payment processing, chargebacks, reversals, or error resolution

Cryptocurrency payments, such as Bitcoin, may be available for certain players and regions, but can be subject to additional verification steps and network processing times. Supported card and e-wallet options may include Visa, MasterCard, Skrill, Neteller, PaySafeCard, Sofort, Postepay, giropay, and iDEAL, depending on where you are located.

Bonuses and promotions - extra rules apply

Promotions (including bonus offers, free spins, and free bets where offered) come with additional bonus terms. You should always read the specific promotion rules shown in the offer before opting in or taking part, as these will explain how the offer works and what restrictions apply.

Common conditions include eligibility rules, time limits, wagering requirements, maximum bet limits, game restrictions, and limits on how bonus winnings can be converted or withdrawn.

Welcome and deposit-matched bonuses (typical examples)

Depending on availability in your region, promotions may include deposit match bonuses across your first deposits. Where stated in the offer, wagering requirements may apply (for example, 20x the bonus amount) and the bonus may have a validity period (for example, 30 days). Minimum deposit requirements may also apply.

Free spins offers and streak promotions

Some offers may credit free spins daily for a limited period. Each daily credit may have its own expiry window (for example, 48 hours). Winnings from free spins usually have their own wagering requirements (for example, 20x winnings) and may be limited to specific games.

How wagering contributions can work

Different game types may contribute differently towards wagering requirements. As a general guide, contributions may be calculated like this:

• slots, instant games, and Slingo-style games: 100%
• roulette: 15%
• baccarat, Punto Banco, video poker, Caribbean poker, and Texas Hold’em-style games: 15%
• blackjack, pontoon, and live casino games: 10%

The exact contribution rates and excluded games for a promotion will be shown in the promotion’s terms.

Non-sticky bonuses and what happens if you withdraw

Some promotions operate as non-sticky bonuses, meaning cash and bonus balances are tracked separately. Typically, you play with cash first, and bonus funds are only used after the cash balance reaches zero. You can usually withdraw available cash at any time, but doing so may forfeit any remaining bonus balance and bonus-related winnings, depending on the offer terms.

Maximum bet limits and bonus misuse

When playing with bonus funds, maximum stake limits may apply. For example, a promotion may limit stakes to $6.25 per spin on slot games and $25.00 per hand or round on table games and live casino while bonus funds are active. If you exceed a stated maximum, we may adjust or remove bonus funds and related winnings in line with the promotion rules.

We also prohibit low-risk betting patterns designed to manipulate wagering requirements (for example, covering multiple outcomes in roulette to reduce risk). If we reasonably suspect bonus abuse, we may restrict promotional participation or take other appropriate action.

Games, features, and access - availability can change

We aim to offer a reliable, enjoyable service, but we cannot promise that every game, feature, payment method, or promotion will be available at all times or in every location.

Availability may be affected by:

• your country or region
• your device, operating system, or browser
• scheduled maintenance and software updates
• third-party provider availability
• technical issues, outages, or network problems

We may add, remove, suspend, or limit games, promotions, features, or payment options from time to time. Where changes materially affect a promotion you have already joined, we will aim to handle this fairly and in line with the offer rules.

Fair play standards - keeping the platform safe

You agree to use the platform lawfully and fairly. This means you must not:

• provide false, misleading, or incomplete information
• attempt to defraud the site, other players, or payment providers
• engage in collusion or coordinated play that undermines fair outcomes
• abuse chargebacks, reversals, or payment disputes
• use exploits, bugs, or errors to gain an unfair advantage
• use bots, scripts, automated play tools, or unauthorised software
• attempt to interfere with the website, games, networks, or security systems
• allow another person to use your account for any purpose

If you notice a fault or error that affects gameplay, balances, or a promotion, you should stop play and contact support.

When we may restrict an account - balanced operator rights

We may take reasonable steps to protect players and the service. This can include refusing service, limiting access, pausing withdrawals, restricting promotions, or closing an account where we reasonably believe that:

• verification is incomplete or information appears inaccurate
• the account has been compromised or used without authorisation
• the player has breached these platform rules or a promotion’s rules
• suspicious, fraudulent, or abusive behaviour may be taking place
• we are required to act for legal, regulatory, or security reasons

Where possible and appropriate, we will aim to explain the reason for a restriction and what information is needed to resolve it.

Mistakes and technical issues - how we handle errors

From time to time, errors can occur, such as:

• game malfunctions or interrupted rounds
• incorrect display of odds, prizes, or bonus information
• pricing or calculation errors
• incorrect balances or transaction records caused by technical faults

If an obvious error occurs, we reserve the right to correct it and to address any affected bets, winnings, bonus funds, or balances in a fair and reasonable way. Where a game round is incomplete due to a technical problem, the outcome may be resolved according to the applicable game rules and the records held by our systems and game providers.

Responsible gaming - gambling should stay enjoyable

Gambling should be treated as entertainment, not a way to make money. If gambling stops feeling fun, consider taking a break or using safer gambling tools, such as deposit limits, time-outs, reality checks, or self-exclusion where available.

For independent help and advice, you can visit BeGambleAware and GambleAware. If you want to block access to gambling sites and apps, you can also use GamStop, where it is available to you.

Intellectual property - using our content appropriately

The website, its design, branding, logos, text, and software elements are owned by or licensed to the platform operator and its partners. You may use the site for personal, lawful purposes only.

You must not copy, reproduce, republish, distribute, or commercially exploit any part of the site or its content without written permission, except where such use is allowed by law.

Third-party providers and linked services

Some parts of the service rely on third parties, such as game studios, payment processors, identity verification services, and hosting or security providers. This means certain services may be subject to third-party availability and operational limits.

If we provide links to third-party websites or tools, they are provided for convenience. We do not control third-party sites and cannot be responsible for their content or availability. Your use of third-party services may be subject to their own terms and policies.

Limitation of liability - a fair, realistic position

We take reasonable steps to provide a secure and well-run service. However, we are not responsible for losses or damages resulting from circumstances beyond our reasonable control or caused by:

• interruptions to service, outages, or network issues
• device incompatibility or unsupported software
• user error, including incorrect payment details or account misuse
• third-party provider failures, including payment and game provider downtime
• events that prevent service delivery (such as severe technical incidents or other force majeure events)
• use of the service in breach of these conditions of use

Nothing in these terms limits any rights you have under applicable consumer laws, or excludes liability where it cannot legally be excluded.

No promises of uninterrupted service

The website, games, and related services are provided on an ‘as is’ and ‘as available’ basis. We work to keep the platform accessible and functioning properly, but we cannot guarantee uninterrupted access, constant availability of every feature, or error-free operation at all times.

Updates to these terms - keeping information current

We may update these terms and conditions from time to time to reflect changes in the platform, security practices, legal requirements, or how services are provided.

The latest version published on the website will apply from the date it is posted, unless we state otherwise. We recommend checking this page periodically so you stay informed about the current account rules and service terms.

Other important policies to read

These site terms should be read alongside other relevant policies and pages on the Vera and John Casino website, which may include our:

• Privacy Policy
• Cookie Policy
• Responsible Gaming
• Bonus Terms
• AML and KYC policy

If there is a conflict between these general platform rules and the specific terms for a promotion, the promotion’s terms will usually apply for that offer.

Contacting Vera and John Casino

If you have questions about these terms or how the platform works, you can contact our support team using the official channels:

• Email: support@verajohn.com
• Phone: +506-2506 4144

We are happy to help explain how the rules apply in practice, especially around account access, verification, payments, and promotions.

By continuing to use Vera and John Casino, you confirm your acceptance of these terms and agree to follow the player responsibilities set out above so the platform remains fair, secure, and enjoyable for everyone.